GarrettWalker Group is looking for an excellent communicator who believes in continual growth and hard work, and who wants to work in a fast developing environment with a great team of eight others.

We are looking for someone who can work full-time. The hours are flexible, but around 8am - 5pm would be ideal.

The place of work is GarrettWalker Group Ltd, in Griffin Road, Maungaturoto - two minutes drive from town with a beautiful country outlook.

Our accountant was offered a job as a Senior Tax Auditor in Rarotonga, so one of our customer service team stepped in to take over the financial work - leaving us short staffed on our customer service team!

We'd love to have you on board with us!

There's two business units at GarrettWalker Group:

Smart Start Interlocks changes people's lives.

It's one of the providers of alcohol interlock devices and related support to people who have been caught drink driving and have been issued an alcohol interlock sentence by the courts.

Due to changes in legislation, Smart Start has grown significantly in the last year. We're expecting the growth to continue for the next year or so until it settles down.

This is a challenging and fulfilling role, assisting and supporting people to succeed in the programme and achieve long-lasting, positive change in their lives.

Sober Check keeps people safe at work.

We provide drug and alcohol testing equipment to occupational health testing companies and large workplaces that conduct their own drug testing. We're currently working on a programme to make it easier for smaller workplaces to conduct drug testing.

About the role - Responsibilities
Customer service for (primarily) Smart Start Interlocks:

taking phone calls
solving customer problems, including a small amount of technical troubleshooting
answering questions and support
signing up new clients
coordinating new installs of interlock units with external contractors
data entry - entering client details into a customised program
rostered afterhours oncall, roughly every 5 weeks - calling back afterhours voicemails from home, if they're urgent


Warehouse/dispatch for (primarily) Sober Check:

dispatching sales orders
calibrating breathalysers
receiving products into stock


Key skills and attributes required

the ability to learn and adapt in a fast paced environment
a great phone manner
resilience - someone who can handle the tough calls
the ability to positively contribute to the culture of the organisation
moderately good computer skills - you'll be working with a lot of programs and web applications, and you need to know enough to pick these up quickly
amazing communication skills - you will be dealing with customers and clients from all walks of life
a sense of humour
excellent listener