Customer Services/Call Centre Advisor
Your new company
Hometune is New Zealand’s largest mobile vehicle servicing company and has been operating Auckland wide since 1978 – over 40 Years! Additionally, we have a busy Diagnostic and Service Centre based in Onehunga.
Hometune prides itself on its strong commitment to customer service and customer satisfaction.
The Role
Reporting to the Operations Manager, this is a full time role, Monday to Friday. Some weekend work will be required as we operate 7 days a week.
As a Service Centre Advisor in your day-to-day role you will:
Take customer bookings via phone, email and in person
Deal with all customers in a professional, prompt and courteous manner
Portray a positive first impression on inbound and outbound calls
Advise on technical queries or issues
Schedule services with technicians to ensure efficient work flows
Inform customers of the progress of their vehicle
About you
To be successful in the role you will have/be:
Over 3 years previous customer service experience
An excellent command of the English language – both written and spoken
A professional and customer focused attitude
Excellent interpersonal and communication skills
Highly organised with the ability to follow, manage and refine processes
Experience in solving customer enquiries and complaints
The ability to contribute to a high performance and safety-conscious culture
Responsible, reliable and trustworthy
Full drivers licence
What we can offer:
Opportunity for development, growth, and career progression
A supportive team environment
Great remuneration package tailored to reflect your experience
Customer Services/Call Centre Consultant
Auckland Region, Auckland City, City Centre (CBD)
Published 2 years ago
ID #33580
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Customer Services/Call Centre Consultant
Auckland Region, Auckland City, City Centre (CBD),
Published 2 years ago