Job description:
On top of your passion for putting the customer first, you will need to have:

* Customer service or resolver experience where you've loved handling the tough stuff.

* Excellent verbal and written English communication skills.

* Demonstrable history of an excellent capability to quickly learn new processes.

* Feel comfortable learning technical concepts and explaining these in simple terms to customers.

* Excellent troubleshooting and resolution skills.

* A positive "can-do" attitude.

* A record of great teamwork.

Experience of call and fault management tools is essential especially the ones mentioned below.

ServiceNow
Microsoft Intune
Jasper Wireless Platform
Actility
VMware (Airwatch)
Microsoft Azure AD

Service Star Sought! Are you Customer Inspired? Are you driven to provide excellence in customer service?

Then this may be the role you've been waiting for! Spark Platforms First Response has an opportunity for a talented Fault Engineer for our customer facing front-line service desk teams and opportunities to work with other resolver groups, delivering superior service and solutions to our Managed Mobility customers, ensuring that call and fault handling is managed to customer expectations and within SLAs.

On top of your passion for putting the customer first, you will need to have:

* Customer service or resolver experience where you've loved handling the tough stuff.

* Excellent verbal and written English communication skills.

* Demonstrable history of an excellent capability to quickly learn new processes.

* Feel comfortable learning technical concepts and explaining these in simple terms to customers.

* Excellent troubleshooting and resolution skills.

* A positive "can-do" attitude.

* A record of great teamwork.

Experience of call and fault management tools is essential especially the ones mentioned below.

ServiceNow
Microsoft Intune
Jasper Wireless Platform
Actility
VMware (Airwatch)
Microsoft Azure AD


We'll provide technical training and the latest tools and systems to help you, as well as a competitive salary, a great workplace and monthly credit towards your Spark account so you can enjoy the products we offer, on us. Be part of the agile future of Spark and help us deliver on our ambition to be a winning business, inspired by customers to unleash the potential in all New Zealanders. Apply now to find out more!